Can You Get COVID-19 Again? Replay our May 22 HDLive!

Follow Our Live Coverage of COVID-19 Developments

Good Start to Work Day May Be Key to Productivity

Employee's mood will affect job performance, study finds

Please note: This article was published more than one year ago. The facts and conclusions presented may have since changed and may no longer be accurate. And "More information" links may no longer work. Questions about personal health should always be referred to a physician or other health care professional.

FRIDAY, April 8, 2011 (HealthDay News) -- Employees' moods at the start of the work day affect how they feel for the rest of their shift, according to researchers.

Their study of 29 telephone customer service representatives also found that workers' early mood is linked to perceptions of customers and how they react to customers' moods.

Mood also affects job performance, including how much work employees do and how well they do it, the researchers found.

"We saw that employees could get into these negative spirals where they started the day in a bad mood and just got worse over the course of the day," Steffanie Wilk, an associate professor of management and human resources at Ohio State University's Fisher College of Business, said in a university news release.

"That's why it is so important for companies to find ways to help their workers start off the day on the right foot," she added.

The study appears online and in a future print issue of the Academy of Management Journal.

More information

Mental Health America offers tips for healthy living.

SOURCE: Ohio State University, news release, April 4, 2011


Last Updated: