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Team Training Improves Patient Safety Awareness

Program modeled on airline safety training builds teamwork and communication skills

WEDNESDAY, Dec. 26 (HealthDay News) -- A team-based training program that uses customized, highly interactive methods to help clinicians implement pre- and post-operative briefings, standardize communication and improve teamwork can increase awareness of patient safety and facilitate the process of continuous improvement, according to a paper published in the December issue of the AORN Journal.

David A. Marshall of Safer Healthcare in Denver, and Danae A. Manus, an independent health care consultant from San Francisco, write that five diverse health care facilities in the United States implemented the Human Factors in Healthcare Demonstration Project, which was based on Crew Resource Management training conducted in the airline industry.

There were 688 participants in the classroom-based training, which covered the development of human factors skills and behavioral models, improvement in team coordination and communication, as well as the development of feedback models for performance review and correction of deficiencies. All five facilities showed improvements due to the program.

"The common and not unexpected obstacle of gaining physician buy-in and participation was encountered, but recruiting physician champions to encourage other physicians to join in the training program proved to be effective," the authors write. "Both objective and anecdotal feedback support the conclusion that the goal of increasing levels of communication and teamwork within the operating room to include all team members was successful."

The Human Factors project was funded by the AORN Foundation and received an educational grant from Kimberly-Clark Health Care of Roswell, Ga.

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